CR8iVE Marketplace
Refund Policy
Last updated: 28 August 2026
1. Free trial advertising
The eligible lifetime free trial advertisement does not require payment or Ad Credits. Therefore, no refund applies to the free trial advertisement.
2. Manual bank-transfer payment requests
A bank-transfer payment request remains pending until CR8iVE verifies that the money has actually reached the receiving bank account. Uploading a receipt alone does not confirm payment and does not automatically add credits.
3. Rejected or unverified payment requests
If CR8iVE cannot verify that the payment reached the receiving account, no Ad Credits will be added. If money was in fact received but the payment request cannot be matched or processed correctly, the seller should contact CR8iVE with the relevant transfer details so the payment can be reviewed and an appropriate correction, credit grant or refund can be considered where applicable.
4. Duplicate or incorrect bank transfers
If a seller believes the same advertising payment was made more than once, or an incorrect amount was transferred, the seller should contact CR8iVE with the relevant payment references for review.
5. Paid advertising and reserved credits
Credits required for a paid advertisement may be reserved while the advertisement is under review. Reserved credits are not treated as consumed until the advertisement is approved.
6. Rejected advertisements
If CR8iVE rejects a paid advertisement before publication, the Ad Credits reserved for that advertisement are returned to the seller's available credit balance.
7. Changes Required
If CR8iVE requests changes to an advertisement, the reserved credits normally remain reserved while the seller edits and resubmits the advertisement. The credits are consumed only when the advertisement is approved.
8. Approved and live advertisements
Once an advertisement has been approved, made live and the corresponding Ad Credits have been consumed, those credits are generally not refundable because the advertising service has begun. An exception may be considered where CR8iVE determines that a platform error prevented the approved advertising service from being delivered.
9. Auto-Renew
Where Auto-Renew is enabled, one available Ad Credit may be consumed at expiry to extend an eligible advertisement for another seven days. Once the renewal period has started, the consumed credit is generally not refundable.
10. Buyer-seller transactions
CR8iVE Marketplace does not normally collect the purchase price of third-party goods or services advertised by independent sellers. Refunds, returns, cancellations, warranties and delivery disputes relating to those transactions must normally be handled directly between buyer and seller, unless CR8iVE Studio is specifically identified as the seller.
11. CR8iVE Studio services
Services sold directly by CR8iVE Studio may have separate cancellation, revision or refund conditions depending on the nature and stage of the work.
12. Contact and review
Refund or credit-balance concerns should include enough information to identify the advertisement, payment reference or transaction. Requests are reviewed using platform records, credit history, payment evidence and any applicable requirements.